Shipping & Returns

Shipping & Delivery

Orders will be sent out within 2 to 5 working days upon order confirmation. Once shipped, you will receive an email update along with the tracking number.

Domestic (Singapore):
-Free tracked shipping on all orders.
-Orders will be sent via Singapore Post Registered Mail
-Delivery takes 2 to 3 working days.

International (Rest of the World):
-All orders above USD$50 enjoy free tracked shipping. Flat rate charge of USD$5 applicable for orders below USD$50
-Orders will be sent via DHL Globalmail and delivered by your local postal service
-Delivery takes 3 to 18 working days, subject to customs clearance.
-Please note that all custom charges, taxes and duties will be borne by recipient. Kindly check with your respective customs office for more information.

For Express Shipping, please drop us an email at thehouseofstraps@gmail.com

Please ensure your shipping address is accurate, all returned mail due to inaccurate shipping address are liable to shipping charge for redelivery. House of Straps will not be liable for lost or damaged in transit mail.

 

Returns & Exchanges

Unfortunately, we are unable to accept returns and exchanges as every strap is made upon your order specifications.

In the event that we have made a mistake with your order, please let us know within 7 days of receiving your order via email. We apologize for the inconvenience caused and will rectify any mistakes as soon as possible.

Please note that shipping costs are non-refundable.