Frequently Asked Questions

Shipping information can be found at Domestic Orders and International Orders.

If you have left a note on your item, a follow up email will be sent within 3 days to confirm your requests, if any.

Leather is an organic material and the manual hand dying process using natural tannins can result in colour variation throughout the leather hide. As all straps are individually hand crafted, please note that there will be variations in grain/colour on every strap and allow tolerance of +/-5mm on Strap Lengths.

Kindly note that there might be colour discrepancies due to lighting and different display screens.

How do I measure my watch lug size? Can I request for a different size from what is available?

Using a ruler, measure the distance between the lugs in millimetres. A 20mm/20mm strap will be 20mm at lugs and 20mm at buckle while a 20mm/16mm strap will be 20mm at lugs and 16mm at buckle.

Alternatively, you can drop us an email on the size you are looking for and we will advise accordingly.

Which strap length should I opt for? Can I request for a custom strap length?

The strap length choice can vary based on the diameter of watch, preference on tightness and how the user like the watch strap to be worn. While some would prefer a shorter watch tail, others might prefer a more visible longer tail. The best way to choose your strap length will be to measure your current watch strap and depending on how ideal it is, choose a similar or next best measurement. We offer 3 Strap Lengths, measurements exclude buckle.

2 Piece Watch Strap
-Short: 110mm hole side / 65mm buckle side
-Standard: 120mm hole side / 75mm buckle side
-Long: 130mm hole side / 85mm buckle side

Wide Pass Through Strap
-Short: 225mm
-Standard: 250mm
-Long: 275mm
Placing the watch nearer to the buckle will result in a longer strap tail while placing the watch further from the buckle will result in a shorter strap tail.

*The thickness of the strap can affect your choice of strap length. The thicker the strap is, the more strap length you will need to go around the wrist.

If you would like a Custom Strap Length, please leave a note on the item, measurements should exclude the buckle and with increments in 5mm only.

How can I change my watch strap?

Straps with quick release spring bars can easily be changed without any watch tools. For strap without quick release spring bars, you will need a spring bar tool to change your watch strap. Alternatively, you can head down to your local watch shop for help. For the single pass straps, it is recommended that the spring bar pins are removed and fixed over the strap to avoid unnecessary abrasions and scratches.

Why do quick release spring bars and standard spring bars for the same size have different overall length?

Standard spring bars have both ends double flanged as they are meant to be used with a spring bar tool where the ends compress and lock into the hole at the lugs. When a 20mm standard spring bar is compared with a 20mm quick release spring bar, the standard spring bar will have a slightly longer overall measurement, however both will fit a 20mm lug size.

Are quick release spring bars suitable for all watches?

Quick release straps are suitable for most watches, however if your watch has short lugs or if you use curved spring bars, quick release straps may not be compatible.

Why does the point where my strap comes into contact with the watch case gets scratched?

This can happen when your watch case has a sharp edge or when your watch has short lugs resulting in less clearance between the spring bars and the watch case. In this case, we can make the leather around the lugs slightly thinner to reduce the abrasion. Please leave a note on the item to have the leather at the lug end thinned.

Do you have deployant clasps? Can I have the strap made without buckle tongue hole?

We do not offer deployant clasps. However, our buckles are removable if your wish to install your own. If you are using a deployant clasp, please leave a note on the item and we will make the strap end less than 2.5mm to fit. Full Padded Straps are not suitable for deployant clasp. Some deployant clasp requires the watch strap to be thin, do let us know if you have a specific thickness and we will advise accordingly.

If you do not need the buckle tongue hole, please leave a note on the item as well.

How do I maintain and care for my leather watch strap?

With care, your leather watch strap will last a long time. To prolong the look and lifespan, avoid exposure to extreme heat and damp or humid conditions. Occasional leather cream or cordovan conditioning cream can be applied in small amounts to nourish the leather and prevent it from drying out.

Note: Shell Cordovan should only be used with shell cordovan conditioning cream only.

Why do dyes from the leather bleed or get rubbed off?

Depending on how the leather is tanned, the colour dyes can get rubbed off. Vegetable tanned leather do not have a synthetic top coat hence colour transfer might take place especially onto lighter colour products.

Can you recommend a watch strap to match my watch?

Absolutely! Drop us an email at info@thehouseofstraps.com with a photo of your watch and the look you are going for and we will get back to you on our recommendations!