Frequently Asked Questions

Have a question? Contact us here.

Shipping information can be found at Domestic Orders and International Orders.

As leather is an organic material and all straps are handmade, please note that there will be slight variations in grain/colour on every strap and allow tolerance of +/-5mm on Strap Lengths.

Kindly note that there might be slight discrepancies in colour due to lighting and different display screens.   

How do I measure my watch lug size? Can I request for a different size from what is available?

Using a ruler, measure the distance between the lugs in millimetres. If you don't find your size on our webstore, drop us an email at and we will work something out for you. 


Which strap length should I opt for? Can I request for a custom strap length?

The strap length choice can vary based on the diameter of watch, preference on tightness and how the user like the watch strap to be worn. While some would prefer a shorter watch tail, others might prefer a more visible longer tail. The best way to choose your strap length will be to measure your current watch strap and depending on how ideal it is, choose a similar or next best measurement. We offer 3 Strap Lengths, measurements exclude buckle.

2 Piece Watch Strap
-Short: 110mm hole side / 65mm buckle side
-Standard: 120mm hole side / 75mm buckle side
-Long: 130mm hole side / 85mm buckle side

Wide Pass Through Strap
-Short: 225mm
-Standard: 250mm
-Long: 275mm
Placing the watch nearer to the buckle will result in a longer strap tail while placing the watch further from the buckle will result in a shorter strap tail.

*The thickness of the strap can affect your choice of strap length. The thicker the strap is, the more strap length you will need to go around the wrist. 

If you would like a Custom Strap Length, please leave a note at checkout on the measurements with increments in 5mm only.


How can I change my watch strap?

You will need a spring bar tool to change your watch strap. Alternatively, you can head down to your local watch shop for help. For the single pass straps, it it recommended that the spring bar pins are removed and fixed over the strap to avoid unnecessary abrasions and scratches.


Can you recommend a watch strap to match my watch?

Absolutely! Drop us an email at with a photo of your watch and the look you are going for and we will get back to you on our recommendations!


How do I maintain and care for my leather watch strap?

With care, your leather watch strap will last a long time. To prolong the look and lifespan of your leather strap, avoid exposure to extreme heat and damp or humid conditions. Occasional leather cream or cordovan conditioning cream can be applied in small amounts to nourish the leather and prevent it from drying out.