All straps and pouches are Made To Order with a processing time of up to 15 business days before they are ready to ship. Orders placed after 1400 hours (GMT+8) will be processed on the next business day. Business days exclude weekends and public holidays. A separate shipping notification will be sent once tracking is available. All orders are shipped out from Singapore.
Orders for Ready Made Straps only will be sent out within 3 business days. Orders placed together with Made To Order Straps will follow the 15 business days processing time.
In the event that you need to change or cancel your order, please send an email to firstname.lastname@example.org within 2 hours of order placement. As all straps and pouches are made to order to each order specifications, we regret to inform that all changes and cancellations are not possible following that.
All custom charges, taxes and duties along with handling/clearance fees will be borne by recipient. Kindly check with your respective customs office for more information.
We offer Free Shipping with a minimum purchase to various countries via DHL and Fedex. Shipping charges can vary depending on destination and total order value, please add the items you are interested in your cart for shipping charges. Transit time varies depending on destination country, subject to customs clearance.
Please note that in the rare case where the delivery address is not within the service area, shipment may be handed over to the local agent who will require additional days to complete the final delivery.
A signature is required upon delivery and PO addresses are not valid.
For APO and FPO, only Singapore Post Registered Mail is available.
Once your order is shipped, the responsibility of the parcel belongs to the shipping company, The House Of Straps will not be liable for parcels lost or damaged in transit. If you would like shipping insurance, please contact us for a quote.
Parcels are shipped with incoterms Delivered At Place (DAP)/ Delivered Duty Unpaid (DDU), the recipient will be responsible for paying all import related costs to the shipping carrier.
Returned parcels due to inaccuracy in shipping details or other reasons are liable for redelivery charges that will be advised separately. Amendments to shipping details after order is shipped, when possible, will incur additional charges.
In the event that a parcel is refused, The House Of Straps reserves the right to charge all additional costs incurred to the buyer.